Acupuncture, Cupping, Hypnotherapy Coventry powerful treatment for depression, anxiety, panic attack, stress 4 alternative health call Holistic Tranquillity 02476 766 371

PAYMENT POLICY

PLEASE NOTE we only take Cash or Cheques. Currently do not offer credit card service.

PRIVATE HEALTH INSURANCE

Many companies provide cover for acupuncturists who are BAcC members. Cover is varied, so check with your insurer for further details.

Acupuncture is regarded as a medical appointment, for which you should be able to get time off work.

List of private health insurers: http://www.acupuncture.org.uk/179-private-health-insurers.html

DISCLAIMER

The information contained in this Web site is for guidance only.

Whilst we make every effort to check that the information contained in these pages is correct and up-to-date at the time of publication, we cannot be held responsible for any errors or omissions.

We do not accept any responsibility for the information or services provided on external websites reached via links from these WebPages.

We reserve the right to make amendments to the Web site at any time and without prior notice.

Any medical or other decisions should be made in consultation with your qualified health care provider.

We will not be liable for any complications, injuries or other medical accidents arising from or in connection with the use of or reliance upon any information on the web.

CANCELLATION POLICY

Please note that 24 hours notice on cancellations is required or full payment will be charged for missed appointments. Missed appointments cost time and money and your appointment could be taken by someone else in need

COPYRIGHT NOTICE

Copyright subsisting in the contents of this Website, including limitation all trade marks, text, graphics and information, is owned by Holistic Tranquillity. Copying or reproduction of the whole or any part of this Website in any form, including electronic media, is expressly prohibited.

SHOULD MY DOCTOR KNOW?

If you are receiving treatment from your doctor then it makes sense to tell him or her about your plans to have complementary Therapy. The complementary Therapy treatment may enable you to reduce or even stop taking some forms of medication, but your doctor should be consulted regarding any change or prescription.

Although complementary Therapy may provide relief, it should not be considered a substitute for conventional medical treatments.

When Treatment or Massage is not advisable?

Massage treatment is non-invasive, relaxing and natural. It is therefore generally considered a safe treatment for most people.

If you suffer from panic attacks or have a history of sexual abuse, you may find that hands-on therapies such as massage may not be appropriate for you.

There are three types of contraindication for some treatments and massage:
TOTAL: not be performed at all.
LOCAL: can be performed but not over the contraindicated areas.
MEDICAL: can only be performed once medical permission has been granted.

Total Contraindications

When you have any of these conditions, please do not book a massage:
Contagious diseases, including any cold or flu, no matter how mild it may seem

Fever

Hernia

Neuritis

Recent operations or acute injuries

Skin diseases

Under the influence of drugs or alcohol-including prescription pain medication

Local Contraindications

The therapist can massage but not over any areas affected by:

Abrasions

Bruising

Cuts

Inflammation, including arthritis

Pregnancy

Sunburn

Undiagnosed lumps or bumps

Undiagnosed pain

Varicose veins

Medical Contraindications

If you suffer from any of the following conditions, massage can only take place once it has been approved before your session in writing by your Doctor.

Acute allergic reactions

Acute herpes outbreaks

Any condition already being treated by a medical practitioner

Bell’s palsy, trapped or pinched nerves

Cancer

Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart conditions)

Diabetes

Epilepsy

Former cosmetic surgery

Gynaecological infections

Heart problems, angina, those with pacemakers

Hepatitis

High blood pressure

Migraines

Nervous or psychotic conditions

Oedema

Osteoporosis

Parkinson

Problems with bleeding

Problems with bruising

Psoriasis or eczema

Seizures

NOTE: Abdominal massage should also be strictly avoided during the first three months of pregnancy; during this period, massage of the legs and feet is also inadvisable. Indeed, it's best to consult your obstetrician before any massage during pregnancy.

If you do not wish to do this you may sign the disclaimer where you agree to proceed with the treatment without confirmation from GP.

Privicy Policy

Purpose of privacy notice

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.

This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.

This new privacy notice comes into effect and will be published on our website on 25 May 2018.

Who are we?

Holistic Tranquillity is the data controller at 29 St Pauls Road, Foleshill, Coventry, CV6 5DE, Tel: 02476 766371. This means we decide how your personal data is processed and for what purposes.

Whose information does this privacy notice apply to?
This privacy notice applies to information we collect from:
* patients;
* prospective patients;
* former patients;
* people who subscribe to our newsletters;
* visitors to our website;
* job applicants and our current and former employees.

What is personal data?

Personal data relates to a living individual who can be identified from that data.
Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.
Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes.

How do we process your personal data?

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.
1. We use your name, address, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
2. We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
3. Some patients and prospective patients return pre- 1st appointment questionnaires or tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
4. We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.
5. We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.
6. We use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.
7. We use any relevant medical and family history you have told us for making a full traditional diagnosis, formulating treatment strategy and treatment planning.
8. We use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.
9. We use our clinical findings about your health and wellbeing for making a full traditional diagnosis, and formulating treatment strategy and treatment planning.
10. We keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
11. We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
12. We record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
13. We keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

Privacy Policy Continued . . .

14. In the event of an adverse incident occurring to any of our patients we report the matter to the British Acupuncture Council and the our insurance company to enable the insurance company to deal with any potential claims and to help the British Acupuncture Council to develop its safe practice guidelines, as well as providing research data and information for the BAcC’s insurers and other interested parties.
15. Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
16. When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
17. We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes.
18. We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For information, please see Mailchimp's privacy notice.
19. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
20. We use website cookies to improve user experience of our website by enabling our website to 'remember' users, either for the duration of their visit - using a 'session cookie' - or for repeat visits - using a 'persistent cookie'.
21. We use a third party service, www.justhost.com, to host our website. We use their standard host service to collect anonymous information about users' activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how JustHost processes data, please see JustHost's privacy notice.

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary.
We keep patient records for a period of 7 years in accordance with the British Acupuncture Code of Professional Conduct https://www.acupuncture.org.uk/public-content/effective-practice/bacc-professional-codes.html
Records are then Shredded and disposed off.
At any time you may request that changes are made to your contact details.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.
* The right to request a copy of your personal data which we hold about you.
* The right to request that we correct any personal data if it is found to be inaccurate or out of date.
* The right to request your personal data is erased where it is no longer necessary for us to retain such data.
* The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.
* The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case the we are processing the data by automated means].
* The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
* The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].
* The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
* The right to lodge a complaint with the Information Commissioner’s Office. For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/ Further processing
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details
To exercise all relevant rights, queries of complaints please in the first instance contact us at
HOLISTIC TRANQUILLITY
29 ST PAULS ROAD
FOLESHILL
COVENTRY
CV6 5DE
TEL: 02476766371
MOBILE: 07914890606

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Terms & Conditions